Automated systems and other idiots
Boy, Truth, you and I must operate on some psychic sister thing. I spent the other day on the phone for almost three hours and still didn't get things completely cleared up.
I got a notice from my electric company that my check had been returned and that I would no longer be allowed to pay by check; only cash, credit or money order.
Well, the thing is that I had not sent them a check. I had paid the bill with their very own telephone automated system, run by BillMatrix. I spent 27 minutes trying to get a live person at the utility company who promptly informed me that only billmatrix could straighten things out.
Okay, I call billmatrix, their rep tells me that I must have entered the wrong numbers. She is forced to backstep when the numbers turn out to be correct. Now, she says well it must be a mistake on our bank's end because the bank returned it to them saying no account exists with those numbers.
Okay... my bank says, uh-uh. It is billmatrix who screwed up by sending them the wrong numbers. They check, double check and even try to call billmatrix and talk to them. Billmatrix's agents are too busy to talk to the bank!
Hmmm, I call billmatrix and ask, politely, to speak to a supervisor who is equally polite and adamant that it could not possibly be their fault. However, he will call the utility and inform them that there is a discussion going on and would they please rescind the flag on my account. We both spend 30 minutes on hold waiting for the utility to a: answer the phone b: put a supervisor on the line and c: reluctantly agree to his request.
He is as happy as if he had actually corrected the whole mess, which he hasn't. He does say that when he gets back to work on Tuesday, he will see to this at once. I privately vow to never use their service again.
It took three hours just to get to this point and the matter is still not cleared up.
I spent more time on hold than speaking to an actual person.
Both my ears hurt and I am going to find my phone headset and use it.
When my dogs won't listen to me, I squirt their butts with vinegar water to get their attention. I wish there was some way to do that on the phone.
I am going to play Sims 2 and choose a life of crime for somebody.
I got a notice from my electric company that my check had been returned and that I would no longer be allowed to pay by check; only cash, credit or money order.
Well, the thing is that I had not sent them a check. I had paid the bill with their very own telephone automated system, run by BillMatrix. I spent 27 minutes trying to get a live person at the utility company who promptly informed me that only billmatrix could straighten things out.
Okay, I call billmatrix, their rep tells me that I must have entered the wrong numbers. She is forced to backstep when the numbers turn out to be correct. Now, she says well it must be a mistake on our bank's end because the bank returned it to them saying no account exists with those numbers.
Okay... my bank says, uh-uh. It is billmatrix who screwed up by sending them the wrong numbers. They check, double check and even try to call billmatrix and talk to them. Billmatrix's agents are too busy to talk to the bank!
Hmmm, I call billmatrix and ask, politely, to speak to a supervisor who is equally polite and adamant that it could not possibly be their fault. However, he will call the utility and inform them that there is a discussion going on and would they please rescind the flag on my account. We both spend 30 minutes on hold waiting for the utility to a: answer the phone b: put a supervisor on the line and c: reluctantly agree to his request.
He is as happy as if he had actually corrected the whole mess, which he hasn't. He does say that when he gets back to work on Tuesday, he will see to this at once. I privately vow to never use their service again.
It took three hours just to get to this point and the matter is still not cleared up.
I spent more time on hold than speaking to an actual person.
Both my ears hurt and I am going to find my phone headset and use it.
When my dogs won't listen to me, I squirt their butts with vinegar water to get their attention. I wish there was some way to do that on the phone.
I am going to play Sims 2 and choose a life of crime for somebody.
posted by MysticOhio | 9:03 PM
1 Comments:
HAHA, vinegar water in the butt. Classic!
I wish I had my daughter's Nerf Dart Gun to shoot them with. I'd probably get a bulls' eye everytime!
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